Privacy Policy

1. Data Controller

Primelex Solicitors & Advocates is the data controller responsible for your personal information.

Contact:
DBS House, 26 Cunningham Road, Bengaluru, Karnataka – 560052
Phone: +91 94340 04879
Email: info@primelex.in

2. Information We Collect

2.1 Information You Provide

• Identity Information: Name, PAN, GST number, designation
• Contact Information: Email address, phone number, postal address
• Business Information: Business name, type of entity, registered address
• Case Information: Debtor details, debt amount, transaction history, supporting documents
• Payment Information: Payment transaction ID (processed securely via Razorpay)

2.2 Information Collected Automatically

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referral URLs

3. How We Use Your Information

We use your personal information to:

• Process and manage your case registration
• Facilitate legal recovery proceedings on your behalf
• Communicate with you about your case status
• Process payments via Razorpay payment gateway
• Comply with legal and regulatory requirements
• Improve our services and platform
• Send service-related notifications via SMS, email, or phone

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information with:

• Empanelled Advocates: For the purpose of initiating and conducting recovery proceedings
• Courts and Regulatory Bodies: As required by law or court order
• Payment Processors: Razorpay for secure payment processing (they have their own privacy policy)
• Google: Form data is stored in Google Sheets for case management purposes

All such sharing is strictly for the purpose of providing our services or complying with legal obligations.

5. Data Storage and Security

Your data is stored on secure servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

Payment transactions are processed by Razorpay using industry-standard SSL encryption. We do not store credit card or UPI details on our servers.

Form submissions are stored in Google Sheets hosted on Google's secure infrastructure, protected by Google Workspace security controls.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for the duration of your case engagement and as required by applicable law. Typically, case records are retained for a period of 7 years following case closure.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for communications
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at info@primelex.in.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact

For privacy-related queries or to exercise your rights, please contact:

Primelex Solicitors & Advocates
DBS House, 26 Cunningham Road, Bengaluru, Karnataka – 560052
Phone: +91 94340 04879
Email: info@primelex.in